Qp99 Privacy Policy — Your data is safe with us

1 Introduction & Consent

Welcome to qp99.app. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal data when you use the qp99 platform. By using qp99.app or any of its associated services, you consent to this Privacy Policy.

We believe your privacy is a fundamental right. Keeping your data safe at qp99 is our responsibility. Thousands of players across Bangladesh use qp99 every day, and we uphold the highest privacy standards to earn and maintain their trust.

This Privacy Policy has been developed in accordance with international data protection standards (GDPR-compliant). We only collect information that is strictly necessary and will never use it without your consent.

2 What Data We Collect

Qp99 collects only the data necessary to deliver services and maintain security. The table below clearly outlines what we collect and why:

Qp99 does not collect any data beyond what is listed above. No sensitive information is collected without your explicit consent.

3 How We Use Your Data

Qp99 uses your information for the following purposes. In each case, we ensure only the minimum necessary data is used:

• Account Management: Your basic information is used for registration, login, and profile updates.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Customer Support: Your contact details are used to resolve issues quickly and efficiently.
• Promotions & Offers: Your preferences and gaming patterns are analyzed to send you personalized offers. You can opt out of this at any time.
• Responsible Gaming: Gaming activity is monitored to identify potential issues early.
• Legal Compliance: Data is retained as required to comply with licensing authority guidelines.
• Fraud Prevention: Technical information is used to detect suspicious activity.

Your data is never sold to third parties for marketing purposes. qp99 uses your information solely to improve its own services.

4 Data Sharing & Third Parties

Qp99 never sells your personal data. However, limited information may be shared with trusted partners where necessary to deliver our services:

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information needed to verify transactions. These partners operate under their own privacy policies.
• Game Software Providers: Licensed software providers for Live Casino and slots games receive only the minimum necessary data.
• KYC Verification Service: Information may be shared with accredited third-party agencies for identity verification purposes.
• Legal Authorities: We are required to disclose data in response to valid court orders or lawful requests from law enforcement agencies.

Outside of the cases listed above, qp99 does not share your information with any third party under any circumstances. Strict confidentiality agreements are in place with all partners.

5 Cookies & Tracking Technologies

Qp99 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: Used to understand which parts of the website are most visited. All data is completely anonymous.
• Marketing Cookies: Used to show you relevant ads based on your preferences. You can disable these through your browser settings.

You can manage cookies at any time through your browser settings. Note that disabling certain cookies may limit some website functionality.

6 Data Protection & Security Measures

Qp99 employs industry-leading technology to protect your data. Our security infrastructure operates across multiple layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Keep 2FA enabled on your account for an extra layer of security.
• Firewall Protection: An advanced firewall prevents unauthorized access.
• Regular Backups: Encrypted backups are created regularly to keep your data safe.
• Security Audits: Third-party experts conduct regular system audits.

In the event of a data breach, we will notify affected users by email within 72 hours and take immediate steps to resolve the issue.

7 Your Privacy Rights

As a qp99 user, you have the following rights regarding your personal data. Contact our support team to exercise any of these rights:

8 Data Retention Period

Qp99 does not store your data indefinitely. Retention periods vary depending on the purpose and applicable legal requirements:

After the retention period, data is securely deleted or anonymized so you can no longer be identified.

9 Protection of Minors' Data

Qp99 strictly prohibits account registration by anyone under 18. We do not knowingly collect personal data from minors.

• Age is verified at the time of registration, and KYC documents are requested in cases where there is any suspicion.
• If a minor is found to have created an account, it will be immediately closed and all associated data will be deleted.
• If you believe your child has created an account on qp99, please contact [email protected] — we will take immediate action.

10 Changes to the Privacy Policy

Qp99 may update this Privacy Policy from time to time due to business changes, new services, or legal requirements.

• For significant changes, notice will be sent to your registered email at least 30 days before they take effect.
• Minor changes will be published on the website, and the "Last Updated" date at the top of the page will be revised accordingly.
• If you do not agree to the updated policy, you will have the option to close your account.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. qp99's dedicated privacy team is ready to resolve your issues promptly.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the website.
• Response Time: Typically within 24–48 hours.

If your complaint is not resolved internally, you have the right to escalate it to qp99's licensing authority.