Qp99 Terms and Conditions — Know Before You Play

1 Introduction & Acceptance

These terms and conditions ("Terms") constitute a legal agreement between the qp99 platform and its users. By accessing the qp99.app website and using any of its associated services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

Qp99 is an online gaming platform operating under an international gaming license. We are committed to providing players in Bangladesh with a safe, transparent, and enjoyable gaming environment. These terms and conditions may be updated periodically and will take effect from the date they are published on the website.

These terms are published in both English and Bengali. In the event of any interpretive conflict, the English version shall prevail. That said, qp99 always strives to present all terms in clear, accessible language for Bengali-speaking users.

2 Account Registration & Eligibility

The following requirements must be met to open an account at qp99:

• You must be at least 18 years old. Account registration by minors is strictly prohibited.
• Each individual may only hold one account. If multiple accounts are found under the same person, all accounts may be suspended.
• Accurate and truthful information must be provided at registration. Providing false details may result in your account being closed at any time.
• It is your responsibility to keep your account password confidential. Use a strong password to ensure your account remains secure.
• Qp99 reserves the right to request KYC (Know Your Customer) verification at any time. Withdrawals may be placed on hold until verification is successfully completed.

Once registered, you will have access to all services on qp99. However, qp99 reserves the right to reject any registration application without providing a reason. If you notice any unusual activity on your account, please notify our support team immediately.

3 Bonuses, Promotions & Rewards

Qp99 regularly offers a variety of bonuses and promotions. Specific terms apply to each bonus, so please read them carefully before opting in.

• Welcome Bonus: New members get up to 100% bonus on their first deposit. Minimum wagering requirements apply.
• Wagering Requirements: A specified wager amount must be met before bonus funds can be withdrawn. Typically, a wagering requirement of 20x to 40x the bonus amount applies.
• Bonus Expiry: Every bonus has an expiry date. Bonuses not used before the expiry date will be forfeited.
• Bonus Abuse: Abusing the bonus system or attempting to obtain bonuses through fraudulent means may result in all bonuses and winnings being forfeited.
• Cashback & Reload Bonus: Weekly and monthly cashback bonuses are automatically credited to eligible accounts.

Qp99 reserves the right to modify its bonus program at any time. For full details on bonuses, visit our promotions page or contact the support team.

4 Payments, Deposits & Withdrawals

Qp99 supports all major mobile banking services in Bangladesh, including Mobile Banking, Nagad, and Rocket. All financial transactions are secured with SSL encryption.

• Minimum Deposit: The minimum deposit amount varies by payment method. The current minimum deposit is BDT 500.
• Withdrawal Timeframe: Most withdrawal requests are processed within 30 minutes to 24 hours. Withdrawals may be delayed if KYC verification is incomplete.
• Withdrawal Limit: Daily, weekly, and monthly withdrawal limits apply. Higher limits are available for VIP members.
• Currency: All transactions on qp99 are conducted in BDT.
• Fraudulent Transactions: Any suspicious or fraudulent transaction detected will result in the relevant account being suspended, and legal action may be taken.

5 Prohibited Activities

The following activities are strictly prohibited on the qp99 platform. Violations may result in account termination and forfeiture of funds:

• Operating multiple accounts under the same individual.
• Opening or operating an account using another person's identity.
• Using the platform for money laundering or any illegal purpose.
• Strategically exploiting the bonus system (bonus hunting).
• Using automated software, bots, or hacking tools.
• Exploiting technical vulnerabilities in the platform.
• Harassing or behaving inappropriately toward other players or staff.
• Accessing the platform from a restricted region.

6 Privacy & Data Protection

Qp99 takes the protection of your personal information very seriously. Any data collected at registration is used solely for the purpose of providing our services.

• Your name, address, phone number, and financial details are kept strictly confidential.
• Your information is never sold or shared with third parties.
• Information may be disclosed when required by law or by order of a relevant authority.
• Our full privacy policy is published separately.

To learn more about how we protect your data, please review our Privacy Policy Read the page.

7 Responsible Gaming

Qp99 believes gaming should be purely for entertainment. We never want our platform to have a negative impact on anyone's life, which is why we offer the following tools:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Cooling-Off Period: Take a temporary break for anywhere from 24 hours to 6 months.
• Self-Exclusion: Account closure is permanent and available at any time upon request.
• Age Verification: No one under the age of 18 is permitted to play.

To learn more about Responsible Gaming, visit our Responsible Gaming View the page.

8 Intellectual Property & Copyright

All content on the qp99 platform — including logos, designs, software, text, and graphics — is the property of qp99 or its respective licensors and is protected under international copyright law.

• Copying, distributing, or modifying any content from qp99 is strictly prohibited.
• Using the qp99 name or logo in any promotional activity is strictly prohibited.
• Reverse engineering or modifying any game software is strictly prohibited.

9 Limitation of Liability

Qp99 strives to provide seamless and secure service at all times. However, qp99's liability is limited in the following situations:

• A game is interrupted due to loss of internet connection or a technical error.
• Issues caused by third-party software or services.
• Account loss resulting from the user's own negligence.
• A bet remains incomplete due to an unexpected technical error.

Qp99 is always committed to resolving issues and making fair decisions.

10 Account Suspension & Closure

Qp99 reserves the right to suspend or permanently close accounts under the following circumstances:

• A serious breach of the terms and conditions has occurred.
• Fraudulent or deceptive activity is detected.
• False or misleading information is found during KYC verification.
• The account has been inactive for an extended period (over 12 months).

You may also request account closure at any time through our support team. We strongly recommend withdrawing your balance before closing your account.

11 Changes to Terms & Conditions

Qp99 reserves the right to update these terms and conditions at any time. Notice will be sent to your registered email address and published on the website before changes take effect.

• Minor changes may take effect immediately.
• At least 7 days' notice will be given for major changes.
• If you do not agree to the updated terms, you have the option to close your account.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.

12 Contact & Dispute Resolution

If you have any questions or complaints regarding these terms and conditions, please contact our support team. qp99 is always committed to providing fair and timely resolutions.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the website.
• Support Hours: 24 hours a day, 7 days a week.

All disputes must first go through qp99's internal dispute resolution process. If unresolved internally, a complaint may be filed with the relevant licensing authority. All qp99 operations are conducted under international gaming law.